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Privacy Policy

 


Effective date: June 2026

Wild West Gourmet respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit www.wildwestgourmet.co.nz, place an order, contact us, subscribe to our emails, or interact with us online.

This policy is designed for our New Zealand business operations and is guided by the New Zealand Privacy Act 2020. We also aim to follow practical GDPR-style transparency standards where relevant, especially around clear notices, lawful handling of personal information, and cookie consent.

1. Who we are

Wild West Gourmet is a New Zealand business. Our website sells to New Zealand customers only. International enquiries can be sent to hello@wildwestgourmet.co.nz.

For privacy questions, access or correction requests, or concerns about how your information has been handled, please contact hello@wildwestgourmet.co.nz.

2. Information we collect

We may collect personal information that you provide directly to us, including:

  • name
  • email address
  • phone number
  • billing and delivery address
  • order details and purchase history
  • payment status and transaction references
  • messages, enquiries, reviews, survey responses, or feedback
  • product issue information, including product name, batch details, best before date, photos, and descriptions of the issue
  • marketing preferences, such as whether you have subscribed or unsubscribed from emails.

We may also collect information automatically when you use our website, including:

  • IP address
  • device and browser information
  • pages viewed
  • referring website or campaign links
  • approximate location information based on your device or browser
  • cookie and analytics information, depending on your consent settings.

3. Information collected from other sources

Sometimes we may receive information from third parties where reasonably necessary for our business, such as payment providers, courier providers, website platforms, email marketing tools, analytics tools, advertising platforms, fraud prevention tools, or customer service systems.

Where we collect personal information from a source other than you, we will take reasonable steps to make sure this is lawful, fair, and transparent.

4. Why we collect and use your information

We collect and use personal information to:

  • process and fulfil orders
  • receive payment and reconcile payments
  • arrange delivery and provide tracking or delivery support
  • respond to enquiries and customer service requests
  • manage product quality issues, breakages, missing items, refunds, replacements, or credits where applicable
  • maintain customer records and order history
  • send service messages about orders or account activity
  • send marketing emails where you have subscribed or where the law allows us to contact you
  • improve our website, product range, marketing, and customer experience
  • protect our website, customers, and business from misuse, fraud, or security risks
  • meet legal, tax, accounting, food safety, record-keeping, and regulatory obligations.

5. Marketing emails

If you subscribe to our emails, we may send you product updates, recipes, promotions, news, or other Wild West Gourmet content. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting hello@wildwestgourmet.co.nz.

We do not sell our mailing list.

6. Payment information

We accept payment by credit card and internet banking. Credit card payments are processed securely by our payment provider. We do not store your full credit card details on our own systems.

For internet banking payments, we may use your name, order number, and bank reference to match payment to your order.

7. Sharing your information

We only share personal information where reasonably necessary for our business, where you have authorised it, or where required or permitted by law. This may include sharing information with:

  • website and ecommerce platform providers
  • payment processors
  • banks and accounting systems
  • courier and delivery providers
  • email marketing providers
  • customer service, survey, or review tools
  • analytics and advertising platforms, depending on your consent settings
  • IT, hosting, storage, and security providers
  • professional advisers, such as accountants or legal advisers
  • regulators, government agencies, or law enforcement where required by law.

8. Overseas service providers

Some of the tools and service providers we use may store or process information outside New Zealand. Where this happens, we take reasonable steps to use reputable providers and to protect your personal information in line with applicable privacy requirements.

9. Cookies and analytics

Our website may use cookies and similar technologies to make the website work, remember preferences, understand website performance, support security, and improve marketing. Some cookies are necessary for the website to function. Others, such as analytics or advertising cookies, should only be used where appropriate consent has been obtained.

For more information, please read our Cookie Policy.

10. How we store and protect information

We take reasonable steps to protect personal information from loss, unauthorised access, misuse, disclosure, alteration, or destruction. This includes using secure systems, limiting access to information where practical, and using trusted service providers.

No internet-based system is completely secure, so we cannot guarantee absolute security.

11. How long we keep information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including order fulfilment, customer service, accounting, tax, legal, food safety, and business record-keeping requirements.

When information is no longer needed, we will take reasonable steps to delete, anonymise, or securely archive it.

12. Your privacy rights

You may ask us to confirm whether we hold personal information about you, request access to that information, or ask us to correct it if it is inaccurate.

You may also unsubscribe from marketing emails at any time.

To make a privacy request, contact hello@wildwestgourmet.co.nz. We may need to verify your identity before responding.

13. If you are not happy with our response

Please contact us first so we can try to resolve your concern. If you are not satisfied, you may contact the New Zealand Office of the Privacy Commissioner.

14. Updates to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date.

15. Contact

For privacy enquiries, please contact hello@wildwestgourmet.co.nz.